FREE SHIPPING ON ALL ORDERS
Smashed Lemon delivers free to addresses in NL, Benelux and Germany. Shipping costs apply to addresses outside these countries.
Orders placed on working days before 15:00 PM will be shipped the same day. Orders placed during the weekend will be shipped on Monday. Orders with a delivery address in the Netherlands are (if in stock) delivered by DPD parcel service within 1-2 working days after shipment.
DPD will deliver your order at home. If you are not at home, DPD will try again the next day.
If you are not at home twice in a row, you can pick up the package for three weeks at a service point in your area.
Not at home during the day? No problem! Enter a different address in the checkout procedure (for example your work address) and we will send your order there. Pay attention! Delivery to a PO Box address is not possible.
Not completely satisfied with your purchase? Then you can return your order easily and free of charge.
Report return within 14 days
You have 14 days after receipt of the entire order to notify us that you want to return. Je may not beuse the return form that is included with the shipment.
After this you have another 14 days to return the products. You may also return your order without notification. This must be done within 14 days of receipt of the order.
Use return form and return sticker
You will always find a return form and a return sticker with the shipment. Make sure that the return form is fully completed at the same time as the shipment is returned.
For the return you can use the box in which you received the items. Make sure that you stick the sticker well over the old address sticker.
Deliver your package to a DPD Parcelshop for free
You can deliver the package free of charge to one of the DPD Parcelshops.
Look for the nearest shop www.pakketverzend.nl (this link also applies to Belgium). To do this, stick the return sticker from the DPD on the box.
Returns by post or courier
If you want to return the order by post or courier, this is at your own expense.
If you want to use this to make,, then we recommend that you do this via a courier service that insures you for the value of the items you return, or provides you with proof of shipment.
The return address for this is:
1043 BJ Amsterdam
The items must be unworn/unused, in original condition and (if reasonably possible) with all labels/tags still attached.
Please return it in the original packaging if possible.
You are liable for the depreciation of the articles resulting from the use of the articles, which goes beyond what is necessary to determine the nature, characteristics and functioning of the articles. Of course you can fit something, but not wear something.
When will I receive a refund in my purchase amount?
After you have indicated that you wish to return the package, or if your package has been received by us, we will refund the full purchase amount (including shipping costs) to your account as soon as possible, but at the latest within 14 days.
Will the shipping costs be reimbursed?
If you keep part of your order, you will not receive a refund of shipping costs. We may withhold reimbursement until we have received the items back, or you have demonstrated that you have returned the items, whichever comes first.